Call or text anytime 24/7. A licensed therapist (who is also a guide) will get to you as soon as possible- often within a couple of hours, but it may take up to 48 hours. The Case Manager will gather some general information and briefly review your reason for reaching out. The case manager will then connect you with a therapist in our network of providers - one who is good fit for you and who already understands the guide lifestyle.

Redside Foundation will fund up to eight sessions of counseling. The whole process is confidential and cost-free, thanks to our generous donors.

When you reach out to our Guide Helpline, you'll connect with our case manager who is a professional, licensed therapist (who is familiar with the guiding lifestyle) who will:

• Listen in a judgment-free, confidential space

• Ask a few questions to understand what you might be struggling with

• Match you with a licensed therapist in our network based on your needs, preferences, and location

• Our network of therapists all already understand the guide lifestyle so you can get right to work.

• Provide you with your therapist's contact information.

• Then it is up to you to make an appointment and start getting the support you deserve.

You won't need to navigate insurance, search directories, or make dozens of calls. We handle the hard part so you can focus on getting help.

Finding the right therapist is crucial to your healing. If your first match doesn't feel right, that's completely okay.

Here's what to do:

• Call/text the Helpline again

• Let us know it's not a good fit

• We'll match you with a new therapist.

• There's absolutely no judgment or penalty

Therapy is personal. We're committed to helping you find someone you trust and feel comfortable with.

If you don't schedule or even contact your therapist

• You can still call the Guide Helpline again anytime

• Please reach back out the helpline for next steps. Ideally, we’ll pair you with your original provider again, but if they are unavailable, you will receive a different referral.

• All RSF resources remain open to you

We're here when you're ready. Mental health journeys don't follow perfect timelines.

Absolutely. You can reach out to the Guide Helpline:

• For different concerns or life challenges

• If you need a different therapist

• Just to ask questions or get guidance

• If you and your therapist believe that eight sessions is not enough, both you and your therapist will need to communicate with us and we may OK additional sessions.

We evaluate these requests on a case-by-case basis.

To qualify, the therapist must:

• Be fully licensed in your state

• Agree to our partnership terms and confidentiality standards

• Have availability and appropriate expertise for your needs

• [Complete our network vetting process - if applicable]

To request coverage: Contact our Case Manager through the Guide Helpline to go over next steps to get your therapist set up to receive your Redside funding.

While we prioritize our existing network to ensure quality and consistency, we understand that an established therapeutic relationship is valuable.

Yes, in many cases! Here's how it works:

If your therapist accepts insurance:

• You can use your insurance as primary payment

• RSF can help cover copays, deductibles, or sessions after your insurance limit.

• This allows us to stretch your support further.

If your therapist doesn't accept your insurance:

• RSF covers the cost directly for 8 sessions.

• You may be able to submit out-of-network claims to your insurance for reimbursement.Your provider will help you provide this documentation.

If you don't have insurance:

• RSF covers the full cost for 8 sessions

Your Case Manager will help you understand your specific situation and maximize available resources.

Any outdoor professional guide in Idaho, Wyoming, Montana, or Colorado can call or text the Guide Helpline.

You don't need to:

• Prove financial hardship

• Have a formal diagnosis

• Be in crisis (we support all levels of mental health needs)

If you're not sure you qualify, call us anyway. We'll help you figure it out or try to connect you with resources that fit.

Nope. No waitlist. We typically match clients with therapists within 1-3 business days of contacting the Guide Helpline. However, scheduling of your sessions will rely on schedule alignment between you and your therapist.

Yes. We follow strict HIPAA and ethical guidelines.

What we keep private:

• That you contacted Redside Foundation

• Your personal information and what you share with the Redside Case Manager.

• Your therapy sessions (confidential between you and your therapist)

The only exceptions are the standard limits to confidentiality in therapy:

• Risk of harm to yourself or others

• Suspected child or elder abuse

• Court orders (extremely rare)

Your therapist will explain these limits during your first session.

Not unless you tell them. We don't contact family, employers, or anyone else without your explicit request and permission.

You're in control of who knows about your mental health care.

We do not share any specific or identifying information with your provider prior to you contacting them to set up an appointment. It is up to you to introduce yourself to your provider and to initiate therapy.

Your therapy sessions themselves are confidential between you and your therapist.

In most cases, no. Reaching out for support is a courageous first step, and once you’ve been connected with a therapist, the next steps are in your hands. You are not required to report back to us, and we respect your autonomy in deciding how and when to engage in care.

That said, there are some situations where we may follow up. If you share that you are experiencing active suicidal thoughts, self-harm, immediate safety concerns, or other high-risk circumstances, we may check back in to ensure you are safe and connected to appropriate support. Our goal in those moments is not to monitor you, but to care for your well-being.

If at any time you would like additional help, need a new referral, or simply want to reconnect, we are always here.

Additionally, your feedback about your experience is always appreciated. If you are comfortable with your story being shared with our supporters (can be anonymous), please let us know.

Yes — you are always welcome to call the helpline if you’re concerned about someone.

While we cannot enroll someone in services or connect them with a therapist without their knowledge and consent, we can absolutely support you in figuring out next steps. We can talk through what you’re noticing, help you think about how to approach the conversation, provide language you might use, and offer guidance on available resources.

If the person you’re concerned about is open to it, they need to call or text the Guide Helpline themselves as that is the way to establish consent for care.

If there is an immediate safety concern — such as risk of suicide or harm to others — we will guide you toward appropriate crisis resources in your area. Alternatively, we recommend calling 988 - the national suicide and crisis hotline.

Supporting someone who may be struggling can feel heavy. You don’t have to navigate that alone.

You can simply say something like: “This is XXXXX. I am a guide in XXXXX. I’d like to talk to someone- OR - I’d like to get started with some counseling. My number is XXX-XXX-XXXX. The best time to reach me is XXXX.

We suggest emailing them to introduce yourself: “Hi, Redside Foundation gave me your contact information to get started with counseling. My phone number is XXX-XXX-XXXX or you can email me. The best times for me to connect to discuss next steps is XXXX. Thank you, XXXXXX”